Refund policy

REFUND POLICY

1. Returns

Due to hygiene regulations, we cannot accept returns or exchanges on hair extensions or accessories unless the item is faulty or damaged upon arrival. Please inspect your order immediately after receiving it.

To be eligible for a return (if applicable), your item must be unused, unopened, and in its original packaging.

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2. Faulty or Incorrect Items

If you receive a defective, damaged, or incorrect product, contact us within 7 days of delivery at hello@blendhairextensions.co.nz with your order number and clear photos.
We’ll arrange a replacement or refund after assessing the issue.

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3. Refunds

Approved refunds are processed to your original payment method.
Please note: shipping fees are non-refundable, and we are not responsible for return shipping costs unless an error was made on our part.

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4. Sale Items

Only full-priced items may be refunded. Sale or discounted items are final sale and cannot be returned unless faulty.

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5. Exchanges

We only replace items if they are defective or damaged. For hygiene reasons, exchanges for colour or length preferences cannot be accepted once packaging has been opened.

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6. Shipping Returns

To return your product (if approved), we will provide you with the return address and instructions by email.
We recommend tracked courier shipping; we are not responsible for lost parcels.

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7. Consumer Rights

This policy does not override your rights under the New Zealand Consumer Guarantees Act 1993, which ensures you receive goods of acceptable quality and as described.